Local Visibility System

The Last Local SEO Guy You'll Ever Need

mobile

How Do Local SEO and Conversion Rate Optimization Overlap?

by 17 Comments

https://www.flickr.com/photos/ekilby/15278603997/

You want better local rankings.  But rankings won’t pay your bills, so you also want to do a better job of converting traffic.  One is useless without the other, so you need to do both from the start.

A few months ago I weighed in on a Google+ post where the concern was how to “balance” local SEO and conversion-rate optimization on your site.  As I mentioned there, working on your local SEO and boosting your conversions may sound like two separate projects, but they’re not.   There is a lot of overlap, and there are many ways to kill two birds with one stone.

Here are some steps that might help you boost your visibility and traffic and your ability to convert that traffic:

1. Create a separate page on each specific service you offer – or at least on the services for which you want to rank and get more customers.

For instance, until you rank at the top of the local heap for “dentist,” you’re more likely to rank for “pediatric dentist” if you have an in-depth page on how you do a great job for kids.  You’re also more likely to interest parents who are looking for that specific service – more so than if you come across as a generalist.

2.  Make those pages in-depth and detailed, with your USP info, plenty of reviews/testimonials on the page, good photos (preferably not stock), and a clear call-to-action at the end. You’ll give both Google and people more to sink their teeth into.

3.  Create in-depth FAQs pages – or, in general, just answer questions on your site Q&A-style. Not only will this help you convert more traffic, but it’s also more likely to get the right people to your site – the ones who know exactly what they’re looking for.  I’ve written on how you can do this.  Also, it’s the best way you can apply what Dan Leibson calls “Answer-box SEO.”

4.  Build city pages that don’t suck.

5.  Make your site more user-friendly. Google knows if people get to your site and just hit the “back” button, or if they venture deeper and spend some time looking around and take the next step.

Include plenty of internal links to relevant pages, create a main “Services” or “Products” page, make your contact info hard to miss, and remember that there’s no such thing as too long – only too boring.  See my post on analyzing visitors’ click-behavior.

6.  Having a mobile-friendly site. It doesn’t need to be mobile-responsive; it can be on a separate domain (m.yourwebsite.com) – like the kind you might get from Duda.  It simply needs not to frustrating for the average person who might pay you for something.

7.  Write catchy title and description tags. When done right they can get you higher click-through than the next guy gets.  That will likely help your rankings if you sustain it, and it can bring more of the right customers to your site (as opposed to tire-kickers).  You attract to the degree you repel.

8.  Embed a prominent Google Map – in a place on the site where visitors might want to know how they can get to you.

I like to customize the dimensions and put it in the footer.  Making it easy to get driving directions is smart for obvious reasons and, when combined with an influx of reviews, driving-directions lookups may be a minor ranking factor.

9.  Offer old-school driving directions. Landmarks, turn-by-turn, from the north/south/east/west, etc.  Some people prefer them, and it’s “local” content that gives Google more info as to where you’re located.  May also help you rank for some of the ever-increasing number of “near me” searches.

10.  Work like a beast to pile up online reviews on a variety of sites (even on the mediocre ones).

 Getting happy customers to speak up usually isn’t easy, but hey, few high-payoff things in life are easy.  It’s worth the trouble.

Having impressive reviews makes your website’s job easier in at least two ways: people aren’t as likely to leave your site to look up your reviews (especially if they’ve already seen the reviews, and they’re more likely to arrive at your site pre-sold on how good you are.

Your site can be a wounded animal and you’ll still probably get a surprising number of customers if your reviews stand out.  But combine them with a sticky site (see points 1-8) and you’ll win yourself a full goblet and a pile of turkey legs at the Local Feast.

—

Can you think of more areas of overlap between local SEO and CRO?

What’s something you did that helped you on both counts?

Leave a comment!

Asking Customers for Google Reviews in the New Google Plus: What Are Your Options?

by 36 Comments

Google’s really done it this time. The “write us a Google review” steps that worked so well for so long soon will work no more.

In the new layout of Google+, if you send customers to your local page they will see no way to write you a review, because there is none.  (Sure, there’s a little button that lets users switch to “classic view,” but that won’t last long.)

Once the “new” Google+ has rolled out universally and there’s no option to use the “classic” layout, you’ll only have two ways to get customers to the place where they can write a review: (1) tell them to search for your business by name on Google.com if they’re on a desktop or (2) tell them to use the Google Maps app if they’re on mobile.

There have always been at least a few serious downsides to those two methods:

  • Customers use different browsers and devices.
  • The Google Maps app hasn’t always given you the option of writing a review.
  • Google wouldn’t always pull up the right Google page – the one you want reviews on – even if you don’t have problems with duplicate listings.

Soon you won’t have a choice.  (Why Google did this is a whole separate discussion, for another day.)

You can no longer even add a parameter to the end of your Google-page URL to have the “write a review” window pop up when your customer clicks the link (e.g. https://plus.google.com/+localvisibilitysystem?review=1).

I’ll probably have to update my battle-tested instructions for the 4th or 5th time since 2011, at which point you can order a slick one-page PDF that makes a frustrating process simple as possible for customers.

Until I get around to that, here’s a rough outline of the easiest steps you’re asking reviewers to do:

  1. Sign into Google Plus OR create a Plus page if you don’t have one already.
  1. Type in such-and-such to pull up our page; do this at Google.com if you’re on a desktop or in the Google Maps app if you’re on mobile.
  1. Find the “Write a review” button and write your review.

Also, the type of link Mike Blumenthal suggests will work.  Of course, providing a link only works for email-based requests.  I usually suggest asking in-person and following up by email when necessary.

The kicker is that Google still requires reviewers to have a Google Plus page in order to write a review, which has been a PITA since May of 2012.  I heard murmurs some months ago that Google will go back to requiring just a Google account (not a Plus account) to write a review, but I need to go back and try to find where I heard that.  In any case, I’m guessing Google will stop requiring a Plus page sooner or later.

Anyway, Google reviews will continue to be huge for your local visibility, even if Google’s made it a little harder for you to get them.  Roll with the punches.

Any thoughts, tips, or workarounds?

Have you tried asking for any reviews since the layout change?

Leave a comment!

Local Reviews Strategy: Mobile vs. Desktop

by 34 Comments

One of my clients – we’ll call him Greg – asked me a great question the other day:

He wanted to know whether to gear his review-encouragement efforts toward smartphone users or toward desktop / laptop users.

I knew the ins and outs of his situation, and gave him a quick answer.  The essence of it was:

Focus on desktop reviewers if you have to “focus” on one, but encourage smartphone reviews to the extent customers find that easier.

That would be my general advice to you, even if I knew nothing about your situation.

But “mobile or desktop?” is a pregnant question.  Answering it gets complicated fast.

For one thing, the device you ask customers to use can affect your review efforts in big ways:

  1. It affects when you ask for reviews.  (Do you ask in-person, or by email, or both, or some other way?)
  1. It affects when customers can / will write the reviews (if they write them at all).
  1. It affects what you ask customers to do – it affects the kind of instructions you offer.

Why do those questions even matter?  Can’t you just say to everyone, “Hey, we’d sure appreciate a review” and still get reviews from customers?  Yes, and that can work OK.

But reviews are a numbers game.  You’ll get more of them if you can ask customers to do something that’s easy for them, and at a time that’s the most convenient for them.  Put a little thought into your approach and you might get 25 reviews for every 100 customers, rather than 3 for every 100.

Besides trial and error, the only way you’ll figure out which device(s) works better in your reviews campaign is to understand the pros and cons of each.

(By the way, I haven’t seen that one type of review inherently carries more “SEO benefit” than another.)

Pros of mobile reviews

  • If customers say “Yes, I’ll review you” on the spot, it’s easy to ask them to follow through on the spot.  They may even feel an obligation to do so.
  • Some younger customers might find it more appealing to write a review on their phones.
  • If you think some of your customers don’t own a full-sized computer at home, they’re probably used to doing everything on their phones – in which case writing a review for you is probably a cinch.
  • Pretty much everyone has the Google Maps app already.  (Which means all they need to write a review is a Google+ account.)

  • Google may be less likely to filter a review written on a smartphone.  (Thanks to Joy Hawkins for mentioning this  point in her comment, below.)
  • Pure speculation on my part: it’s possible that a review written through the Yelp app is less likely to be filtered.  (Did I mention I’m just speculating?)
  • Customers can check in at the same time.  That may make the review less likely to die in the filter.  And in Yelp that might give your rankings a slight bump.

Cons of mobile reviews

  • You pretty much need an app – one specific to the site.  Asking a customer on the spot to download and figure out how to use it may be a deal-killer.
  • You have to direct customers to one specific site (see above point).
  • Some sites where you might want reviews don’t have an app that makes it easy to write a review on a phone.  Avvo (for lawyers) is an example.  This can be a problem if your customers / clients / patients are concerned about privacy and you’re encouraging reviews on more-private sites.
  • It’s trickier for you to provide helpful instructions for customers who might need them.  (Although Darren’s mobile instructions for Google+ are kinda great.)
  • Customers probably won’t write much in the review.  Nobody’s going to consider a helpful review if it can fit in a fortune cookie.

  • Writing a review on a phone usually isn’t convenient at the moment you ask – and by the time your customers get home they’ll probably forget.
  • Some older customers may not have itchy phone fingers.

Pros of desktop / laptop reviews

  • Customers don’t have to download and use an app.  Assuming you know which specific site(s) you’ll be steering a given customer toward, your instructions can be one-size-fits-all.
  • Simple PDF instructions (like mine) work like a charm.
  • Customers are more likely to act on your email requests if they’re not on their phones.  It’s still easier to read emails on a full screen and to type with a keyboard.
  • Desktop / laptop may be easier for some older customers.

Cons of desktop / laptop reviews

  • Customers have to do it at home (or at work).  That may be several hours after you ask for a review.
  • It’s easier to get distracted.  Your request and their environment are at war for their attention.

  • A review can seem a little more like a chore.  Some people just find everything more enjoyable on their phones.

You should still get your sea legs with both devices.  Learn what kinds of requests work well and not so well.  Learn which sites bear the most fruit.

Wse the above points to try to create the easiest conditions for your customers from the start, and to troubleshoot and improve your process as you go.

—

Any pros / cons you’d add?  What’s worked well (and not so well) for you?

Leave a comment!