Love or hate the Better Business Bureau, it’s one of the bigger sites to have dipped a couple toes in the greenish-brown pond of local business reviews. In my experience it’s a great place to get reviews, as I’ve written. But the current … [Continue reading] about Q&A on BBB Customer Reviews: Not Just Another Unkempt Local Review Site
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Moz Local Listings 15 Months after Cancelling: Where Are They Now?
About a year ago I wrapped up a simple test on Moz Local (the paid version): do Moz Local-controlled listings disappear if you cancel? No, from what I can tell. I had tracked the listings for for an ex-client, and 3 months after cancelling they … [Continue reading] about Moz Local Listings 15 Months after Cancelling: Where Are They Now?
10 Underrated Local Review Sites You Overlooked
You know about the big local-business review sites. You know about the review sites that matter most in your industry. You probably know about the pipsqueaks, too. But what about the review sites that matter more than you know? Isn’t it … [Continue reading] about 10 Underrated Local Review Sites You Overlooked
Why Your Review-Encouragement Software Is a Meat Grinder
It’s tempting to sign up for a “reputation-management” or “review-generation” product and let it pester all your customers for a review - so you don’t have to take the time (or forget) to do it personally. Resist the temptation. At least until … [Continue reading] about Why Your Review-Encouragement Software Is a Meat Grinder
How to Feed the Google My Business Messaging Feature into Your Landline
If you enable Google’s new “messaging” feature, customers who pull up your business in Google Maps can contact you via their favorite chat app. Whether that’s a good thing for your business (or it drives you crazy) is for you to decide - maybe after … [Continue reading] about How to Feed the Google My Business Messaging Feature into Your Landline