Last week I spoke at the Brandify Summit in LA. Great event and great audience – full of people who run the local SEO for big companies (e.g. Wal-Mart, Disney, Walgreen’s).
I talked about how most big companies are awful at encouraging reviews, and how they can learn from the smartest small-to-medium businesses. You can benefit from my review-strategy suggestions no matter how big or small your business is. Here’s my slide deck:
Be sure to check out the further reading in my second-to-last slide (#47).
By the way, if you found that useful, you’ll love this post.
Any questions?
Any slides that weren’t clear?
Favorite strategy suggestions?
Leave a comment!
Great preso Phil, wish I could have been there in person. I’d love to know your content beyond the slides for this. Such a great topic to get into for big brands and so many struggle with such granular activation of their customers. Many seem to just “let it happen” and then some over do it with an all out marketing focus for a brief stint. Those that succeed are consistent at every level of the customer experience and communication to activate.
Hey, thanks, Aaron.
The big takeaways that may have come through stronger in-person:
1. More and more of the action happens in the SERPs, before customers ever reach your site. By “action” I mean due-diligence, decision-making, and (in some cases) conversions (e.g. “get a quote”).
2. Because of that, local SEO isn’t as much “site vs. site” anymore; now it’s more “reputation vs. reputation.”
3. When customers have a choice between different providers, that’s bad news for any business that isn’t willing to rack up the reviews as the best SMBs rack them up. Big brands will never be quite as nimble, but there are ways they can do decent job of encouraging reviews.
Hi Phil,
I came here from your article “How Can You Tell A Competitor Does Effective Local SEO”, but when I came here I saw the slide deck is not working. Do you have any advice on how to gather reviews for local businesses?
Thanks in advance.
Cheers,
Vincent
Thanks for letting me know, Vincent. Sorry for any hassle.
Here is my slide deck on SlideShare:
https://www.slideshare.net/PhilRozek/rank-like-a-big-company-impress-like-a-local-company
(Please let me know if you can’t access it.)
I’ve done a ton of posts on review strategy. Here are some more-recent greatest hits:
https://www.localvisibilitysystem.com/2017/03/13/the-ridiculous-hidden-power-of-local-reviews-umpteen-ways-to-use-them-to-get-more-business/
https://www.localvisibilitysystem.com/2018/04/05/how-should-you-ask-for-online-reviews-the-pros-and-cons-of-each-approach/
https://www.localvisibilitysystem.com/2018/02/14/25-hard-truths-of-google-reviews/
https://www.localvisibilitysystem.com/2017/06/15/dumb-shortcuts-to-getting-online-reviews/
https://www.localvisibilitysystem.com/2017/09/18/why-your-review-encouragement-software-is-a-meat-grinder/